Cancellations Policy: You can cancel your order online up until the point of shipment. Simply sign into your account and click on the order containing the item you wish to cancel. Click cancel next to the item you no longer want and your order will be cancelled. We will confirm by email that your order has been cancelled.
If you no longer want an item that has already been shipped, you must inform us within 7 days of receipt. All returned items must be authorised before return, to obtain authorisation:
- Sign into your account and click on the order containing the item you wish to return.
- Click on the "Problem?" button next to the appropriate title
- Please select the reason for returning the item to us as no longer wanting the item.
- A RAN (Returns Authorisation Number) will be issued to you along with our returns address.
- Please return the item, unopened with the original packaging intact to us within the next 14 days ensuring your RAN is clearly printed on the outside of the package and on the returns portion of the invoice. We regret we cannot accept unwanted returns for items that have been opened.
- Your order status will be updated confirming the cancellation process for this item is now complete.
We reserve the right to refuse items that are returned without a valid RAN.
Please note that a refund or replacement can only been issued once we have received back the item(s) authorised for return. Please allow up to 14 days for your Return to be processed.
Our Cancellations policy does not affect your statutory rights.
Damaged, Faulty and Returns Policy:
We hope that your order arrives in perfect condition and we will replace or refund any item that is received damaged or is faulty. Please notify us within 30 days of receipt of your order. The damaged item(s) must be authorised before being returned:
How to return a faulty/damaged item:
- Sign into your account and click on the order containing the item you wish to return.
- Click on the "Problem?" button next to the appropriate title
- Please select the relevant reason for returning the item to us e.g. damaged in transit
- A RAN (Returns Authorisation Number) will be issued to you along with our returns address.
- Please return the item to us within the next 14 days ensuring your RAN is clearly printed on the outside of the package and on the returns slip of the invoice.
- Your order status will be updated to confirm the returns process for this item is now complete. If a replacement has been issued, a new item line will appear in your order history.
Please note that a refund or replacement can only been issued once we have received back the item(s) authorised for return. Please allow up to 14 days for your Return to be processed.
Games Consoles and Bundles
If you wish to cancel an order for a games console, or the console is damaged/faulty, please contact our customer care team on 0870 400 3845 for assistance.
I have received my bundle deal and one of the games is faulty/damaged. What can I do?
Call us on our Returns Help Line 0870 400 3845 and we will give you a Freepost address to return your game to. If you have bought your game as part of a bundle then we can only replace the game for an exact copy. We cannot exchange for a different title or refund you.
We reserve the right to refuse items that are returned without a valid RAN.
Our Returns policy does not affect your statutory rights.
If there is anything further that we can do to help, please do not hesitate to drop us an email where a member of our Customer Care Team will be happy to help!
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