Welcome to the ChoicesUK.com website. Your use of this website is subject to the
Conditions of Use, including the
Privacy Policy. In addition, if you order any products through this website then you will also be subject to the
Conditions of Sale.
Please read all of these conditions carefully. By using this website you agree to be bound by them. Note that we reserve the right to change any of the Conditions at any time without notice to you. The change will be effective immediately it is posted on this website. You should therefore check the Conditions for changes each time you visit this website.
Who We Are Conditions of Use Privacy Policy Registration and Login Security of Your Account Your Use of This Website Copyright, Trade Marks etc Governing Law Disclaimer Conditions of Sale Minimum Required Age Acceptance of Your Order Price Guarantee VAT, Duties etc Delivery Returns Policy Limitation of Liability WHO WE ARE The products on ChoicesUK.com are provided by Choices UK Group Limited (registered company 06286783), trading as ChoicesUK.com. Choices UK Group Limited's registered office is Queen Street, Burton On Trent, Staffs, DE14 3LP. VAT no. (applied for).
Our overriding objective is to deliver the best quality, service and range of screen, music and other entertainment in whatever way suits our customers best.
CONDITIONS OF USE Privacy Policy Registration and Login Security of Your Account Your Use of this Website Copyright, Trade Marks etc Governing Law Disclaimer PRIVACY POLICY Who controls your personal information? What information do we collect? Security Use and sharing of your personal information Your privacy is important to us. Please take time to read this Privacy Policy. It applies to every visitor to this website. By visiting this website you agree to this Privacy Policy and consent to your personal information being used, disclosed and otherwise processed in accordance with this Privacy Policy.
If you have any questions or concerns over privacy, please email
CustomerService@ChoicesUK.com.
Who controls your personal information? ChoicesUK.com controls all personal data obtained through or in connection with this website. For more information about ChoicesUK.com, see
Who We Are.
What information do we collect? ChoicesUK.com collects the information you provide to it by registering on this website, by ordering products, and in any other communication you have with it, for example by email, other correspondence, by telephone or by participating in competitions. This means it may hold any or all of the following information about you that it needs so it can process your orders: name, address, email address, telephone number, alternative delivery address details, credit and/or debit card type, number, expiry date and (in the case of debit cards) issue number.
Like many websites, we also use "cookies". (For an explanation of what a cookie is, see
Cookies.) These mean we can recognise your web browser and they provide us with information about your use of this website which helps us to enhance your experience. For example we can personalise promotions and draw your attention to other products that may be of interest to you. Use of cookies also means you do not have to re-enter all your details every time you log in, or to order a product. So we recommend that you accept cookies and don't disable them.
ChoicesUK.com may also receive information about you from third parties, e.g. carriers may provide us with updated delivery information.
Security The security of your personal details is important to us. We take a number of technical and organisational measures to protect your information, including the Comodo seal, which is only awarded to companies who meet rigorous testing standards, plus the site employs enhanced encryption techniques which ensure that all your confidential data � credit card number, name, address and any other information - cannot be intercepted, unscrambled or copied when being transmitted between our server and yourself.
However, you must also take responsibility for the security of your information. In particular, you are responsible for the security of your password for logging into this website. We also strongly recommend that if anyone else has access to your computer you log out when you finish visiting this website. Otherwise someone else can use the website as if they were you, and could for example alter your preferences in My Account or even order products in your name. You are responsible for any such misuse of this website in your name. If you think your password or other details are being misused, or may be misused, tell us by email to
CustomerService@ChoicesUK.com.
Use and sharing of your personal information ChoicesUK.com uses your personal information for a number of purposes.
In particular, we use it to fulfil your orders for products, and to draw your attention to products and services that may be of interest to you.
We may from time to time send you information relating to offers and products available from www.ChoicesUK.com. If you do not wish to receive such information please update your preferences within "My Account" on this website. Alternatively, you can send an email to
CustomerService@ChoicesUK.com, requesting to be removed from the list of recipients for such information.
We may pass your details to other trading divisions within the ChoicesUK.com organisation, including by providing links from this website to other websites operated by such divisions. We may disclose your details to third parties for the purpose of administration, and fulfilling your orders. We may engage one or more third parties to monitor activity on this website, and limited details about you may be disclosed to them.
From time to time we may employ a third party to send out email campaigns and to use cookies; we may disclose your details to them for this purpose. (For more details on cookies, see
Cookies.)
We may also use your details to notify you, by email, mail or telephone of products and services of third parties which may be of interest to you.
We may also pass your details to third parties who may contact you by mail or telephone with information about offers which may be of interest. If you do not wish to receive such information then please update your preferences within "My Account" on this website. Alternatively you can send an email to
CustomerService@ChoicesUK.com, requesting that you be removed from the list of recipients for such information.
If you place an order through this website which is accepted by HEC (Guernsey), then your details will be passed to HEC (Guernsey) so that it can fulfil your order. Although HEC (Guernsey) is not subject to UK data protection laws, it has agreed by contract to comply with those laws when it processes personal information. To the extent necessary to fulfil your orders, ChoicesUK.com and HEC (Guernsey) may disclose your personal details to third parties, for example packers and shippers engaged by them.
Sometimes ChoicesUK.com buys or sells companies or businesses. Usually, customer information is an important asset when this occurs. If your information were transferred to a third party as a result of such a transaction, it would remain subject to use in accordance with this Privacy Policy.
Finally, if we wanted to use or disclose your personal details outside the scope of this Privacy Policy, we would seek your consent first.
REGISTRATION AND LOGIN If you wish to register with ChoicesUK.com, you first need to click on the "Sign in here" section near the top of the page, and then complete all fields of the New Customer Login section.
The first time you login to ChoicesUK.com, you will receive a "cookie". (For more information about cookies, please see
Cookies.) This means that on subsequent visits, we will immediately recognise your web browser, and you will automatically be logged in. You must be logged in before you can place an order, change your account details, delivery addresses, and place or track an order, and we therefore recommend that this procedure be done at the start of the visit if you have turned your cookie off.
Should you forget or mislay your password, you can ask us to remind you what it is. You will be asked to confirm your email address (please ensure that this is the same as the one in your "My Account" section), and this information will be automatically checked against your details kept on file. Your password will then be emailed to you so that you can complete the login procedure.
Once you have successfully logged in, a new tab will appear on the top of the navigation bar called "My Account". By clicking this tab, you will be able to change any of your account details and track any orders that you have placed.
SECURITY OF YOUR ACCOUNT If anyone else has access to your computer then we strongly recommend that you logout each time you finish visiting this website. Otherwise someone else can use the website as if they were you, and could for example alter your preferences in My Account or even order products in your name.
You are responsible for any such misuse of this website in your name.
YOUR USE OF THIS WEBSITE You are responsible for any use you make of this website, and also for any use that is made of this website using your login details. Therefore, you must keep them secure.
You must not use this website for any fraudulent or other unlawful purpose, or do anything that may impair the functioning of this website or cause annoyance or distress to others.
COPYRIGHT, TRADE MARKS ETC Any trade marks displayed on this website belong to Choices UK Group Ltd.. All rights are reserved. You must not use any of these trade marks, or any trade mark confusingly similar to any of them.
Subject to that, the copyright, database right and other rights in all of the material comprised in this website are owned by HEC or its licensors. You may access such material for reading it on-screen as displayed by ChoicesUK. All other rights are reserved and, save as above, you may not reproduce in any way, incorporate in any other work, merge or otherwise use such material or any part of it without the written permission of ChoicesUK.
GOVERNING LAW All use of this website, including any purchase made through this website, is governed by English law. Save to the extent that an order you place through this website is accepted and fulfilled by HEC (Guernsey) (see
Acceptance of Your Order), it will be deemed to have occurred in the United Kingdom.
All terms and conditions on this website shall be governed and construed in accordance with English law.
You and we all agree to submit to the non-exclusive jurisdiction of the English courts in relation to any claim, dispute or difference arising out of or in connection with this website.
DISCLAIMER TO THE FULLEST EXTENT PERMITTED BY LAW, ChoicesUK.com and ChoicesUK PROVIDE THIS WEBSITE AND ITS CONTENTS ON AN 'AS IS' BASIS AND MAKE AND GIVE NO (AND EXPRESSLY DISCLAIM ALL) REPRESENTATIONS, CONDITIONS AND WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEBSITE AND ITS CONTENTS, INCLUDING, WITHOUT LIMITATION, CONDITIONS AND WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN ADDITION, ChoicesUK.com AND ChoicesUK AND HEC (Guernsey) DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT. THIS WEBSITE MAY CONTAIN LINKS TO OTHER WEBSITES NOT RELATED TO ChoicesUK.com OR ChoicesUK OR HEC (Guernsey), THE CONTENT OF WHICH IS NOT IN THEIR CONTROL. THEY ACCEPT NO RESPONSIBILITY OR LIABILITY FOR MATERIAL ON THOSE WEBSITES.
CONDITIONS OF SALE Minimum Required Age Acceptance of Your Order Price Guarantee VAT, Duties etc Delivery Returns Policy Limitation of Liability PLEASE READ THESE CONDITIONS OF SALE CAREFULLY. THEY APPLY, IN ADDITION TO THE
Conditions of Use, TO ANY PURCHASE OF PRODUCTS THROUGH THIS WEBSITE. BY ORDERING ANY PRODUCT THROUGH THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE CONDITIONS OF SALE.
MINIMUM REQUIRED AGE If you are under 18, you may only use this website under the supervision of your parent, guardian or other responsible adult.
In particular, to comply with the law, before ordering any goods which is certified as suitable only for persons over a specified age, you must confirm that you are over that age.
ACCEPTANCE OF YOUR ORDER Any order for products that you place through this website constitutes an offer to buy those products at the price shown.
Such offer shall be deemed made to ChoicesUK.com and to HEC (Guernsey) (see
Who We Are for further details). Either (but not both) of them may accept your entire order; or each of them may accept part of your order. An email will be sent to you confirming your order, but the offer constituted by your order is not accepted until either (i) a further email is sent to you confirming that the products have been despatched or (ii) the products are despatched (whichever is the earlier). There is no contract between you and ChoicesUK.com or you and HEC (Guernsey) until either of (i) or (ii) above has occurred. When at least one of (i) and (ii) has occurred, there will be a contract between you and whichever of ChoicesUK.com or HEC (Guernsey) has accepted your order. If (i) or (ii) above has occurred in respect of some only of the products you ordered, then there shall be a contract only in respect of those products.
PRICE GUARANTEE Our pledge is no surcharges, no hidden costs and no postal charges on orders for delivery within the UK. The prices shown on this website have already been discounted, so (provided your order has been accepted as set out above), the price you see on this website when you place your order is the price you pay.
Where applicable, the recommended retail price is displayed with a slash through it.
All prices are quoted in Pounds Sterling.
However, price and availability information are subject to change without notice, so please check the price at the time of ordering.
Occasionally, incorrect prices may be shown on this website in error. Our policy is to try and honour such errors whenever possible, however if an error is discovered before the products are despatched, your order will be cancelled and you will be and advised of the correct price. There is no charge for postage on orders for delivery within the UK. For delivery outside the UK, please refer to postage details in the
Help section of this website.
VAT, DUTIES ETC Value Added Tax (VAT) is charged on most goods and services sold in the European Union. Where applicable, VAT is included in our prices for products. In line with our single price policy, there are no surcharges to overseas customers, nor do we credit any local taxes. The price you see on the ChoicesUK.com website at the time you place your order is the price you pay (except where there is a pricing error, as explained above).
If you order products for delivery outside the UK, then you take full responsibility for all customs clearances and other formalities, and for compliance with all applicable laws and regulations relating to importation of those products. In particular, you will be responsible for any import duties or other tax or levy.
DELIVERY We will try to comply with any indication on this website about timing of despatch of products to you. However, supply of products is subject to availability, such indications are estimates of typical dispatch times only and do not constitute commitments by us, and we do not control postal and other delivery services that may be used. Therefore, we will not be held responsible for late delivery.
RETURNS POLICY If any products we supply to you are damaged or defective, or have been delivered to you in error, you can return them to us for replacement (subject to availability) or a refund. This does not affect your statutory rights. Before returning them you must obtain a Return Authorisation Number (RAN). The easiest way to do this is via your order history. To find out more visit the
Help section of this website. Or you can make a written request for a RAN to Customer Services, ChoicesUK.com, Southgate House, Southgate Way, Orton Southgate, Peterborough PE2 6YG.
In addition, if you live in the European Union you have the right by law to cancel your order, within 7 working days of receiving the products. To do this, you must give us notice of your intention to cancel within 7 working days of receiving the products. The easiest way to do this is via your "order history". To find out more visit the
Help section of this website. Alternatively, you can give us notice by email to
CustomerService@ChoicesUK.com or by post to Customer Services, ChoicesUK.com, Southgate House, Southgate Way, Orton Southgate, Peterborough PE2 6YG. On receiving your notice we will issue you with a RAN and instructions for returning the products to us.
In all cases, you must return the products to us within 14 days of receiving the RAN. If you fail to return products to us within this period we may have them collected and recover the cost from you.
Please note that you will be responsible for the cost of returning products to us unless the reason for returning them is that they are damaged or defective or were delivered to you in error.
It is our policy to test each product returned to us. You must return products to us in the condition in which you received them. If you fail to do this, or we find that products being returned due to alleged damage or defect are in fact not damaged or defective, then we may refuse to accept them or to make a refund. We may also charge you any fees and expenses we incur in dealing with the matter.
Any refund due to you will be made upon receipt by us of the products in accordance with these conditions. The amount of the refund will take into account the terms of any promotion that applied to the products when you bought them.
LIMITATION OF LIABILITY Your use of this website is subject to our
Disclaimer. In addition, the following paragraphs apply if you order products:
- NONE OF ChoicesUK.com, ChoicesUK OR HEC (Guernsey) WILL BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM FAILURE ON THEIR PART THAT IS DUE TO CIRCUMSTANCES BEYOND THEIR REASONABLE CONTROL.
- NONE OF ChoicesUK.com, ChoicesUK OR HEC (Guernsey) WILL BE LIABLE FOR ANY BUSINESS LOSS (SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR PROFIT OR SAVINGS) ARISING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF CONTRACT OR OTHER ACT OR OMISSION BY ANY OF THEM OR ANY PERSON CONNECTED WITH ANY OF THEM.
- IF AND TO THE EXTENT IT IS LAWFUL TO DO SO, ChoicesUK.com, ChoicesUK OR HEC (Guernsey) LIMIT THEIR LIABILITY IN RELATION TO PRODUCTS SUPPLIED TO YOU, TO REPLACING THEM OR MAKING A REFUND IN ACCORDANCE WITH THE
Returns Policy.
- HOWEVER, NOTHING IN THESE CONDITIONS SHALL EXCLUDE OR LIMIT ANY LIABILITY TO THE EXTENT IT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
COOKIES ChoicesUK.com use a feature of your Internet Web Browser called a 'Cookie' on our site. A Cookie is a file that your Web Browser places on your computer's hard disk, which allows us to help you get the best out of your visit to the site. Our cookies are only used to store basic information about your order. It does not store password or credit card information.
It is possible to view our site without providing any personal details. However, without registering your details you will need to re-enter your details each time you order. We will also not be able to inform you about the special offers available on the site. If you prevent us from placing Cookies on your computer during your visit, then it will not be possible to use the site effectively because the system relies on the Cookie to keep track of the current order and your session ID.
Please note that we do not use Cookies to retrieve personal information about you from your computer, unless the information has been knowingly and willingly been provided by you.
If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to view the homepage, but will not be able to register or place an order as cookies are used for the authentication process. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses. If your computer uses Microsoft Windows Explorer or Netscape Navigator, you will need to follow these instructions after clicking onto this link
www.allaboutcookies.org. Go to the heading "Manage Cookies". Click onto the option you prefer, either stopping cookies being installed, or notifying you of them. From the list provided, click onto the programme which your computer uses. If this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" - an explanation of how to delete cookies will appear, then follow these instructions.