FAQs:
Why do you want to know my date of birth?
How do I update my account details?
How do I change my registered
password?
Where do I find my credit/debit
card verification code?
What is my NIE/NIF number?(Customers
living in Spain only)
How do I unsubscribe from your
regular Entertainment newsletter emails?
How do I cancel an order?
My Order History says that my order
has been despatched but it hasnt arrived what should
I do?
How do I use a promotional code?
How do I use a multi-buy?
Can I change my delivery details?
When I check out my card details
arent being accepted
My Postcode/Country is not
recognised
Q: Why do you want to know
my date of birth?
A: As a member of the Video Standards Council, we
strictly follow guidelines set by Council and UK law
regarding the supply of age certified products to
underage individuals. For this reason we need to check
your date of birth.
Q: How do I update my
account details?
A: You may change your email and billing addresses at
any time within the My Details page, by overwriting your
existing address details and then clicking on the update
details button.
Q: How do I change my
registered password?
A: Simply visit the Change My Password page and follow
the instructions on screen.
Q: Where do I find
my credit/debit card verification code?
A: Your credit/debit cards verification code is an
extra security measure to help combat fraud. You will
find your 3 digit verification code on the reverse of
your Credit/Debit Card as illustrated below:
American Express customers will find their 4 digit
security code on the front of their card:
Q: What is my NIE/NIF
number?(Customers living in Spain only)
A: Customers who live in Spain must provide a valid NIE/NIF
number whenever purchasing goods or services. We need
this number when you first register with us. If you do
not have one, you may apply for one at your local police
station.
Q: How do I
unsubscribe from your regular Entertainment newsletter
emails?
A: You can unsubscribe from our Entertainment newsletter
emails at any time in one of two ways:
By clicking on the unsubscribe link at the bottom of
one of our emails
By un-checking the newsletter subscription tick box
within the My Preferences page within My Account.
If at any time you would like to rejoin our
entertainment email newsletters no problem, click on the subscribe tick box and well send
the next update straight to your inbox.
Q: How do I cancel an
order?
A: Orders that have not yet shipped can be cancelled at
any time by logging into your account and reviewing your
Order History. Click cancel next to the item you no
longer want and your order will be cancelled. We will
confirm by email that your order has been cancelled. If
you no longer want a title that has already shipped, you
may register that you wish to cancel within 7 days from
receipt of your order. To do so, simply find the order
within your Order History and click on the Problem?
button and follow the instructions on screen. Once you
have notified us, you must returned the unwanted goods
in the condition received within 14 days.
Q: My Order History
says that my order has been despatched but it hasnt
arrived - what should I do?
A: Dont worry your order is on the way. Delivery should
be within 7 days, if after 14 days from receiving your
despatched email, your order has still not arrived,
please contact our Customer Care Team at customerservice@ChoicesUK.com
who will be happy to help and arrange a replacement or
refund.
Q: How do I use a
promotional code?
A: If you have a promotional code that you wish to apply
to your order, enter the code on
the basket page when you checkout and your discount will
be applied then and there.
*Before using a promotional code, please ensure you read
and agree with the associated terms and conditions of
the offer.
Q: How do I use a
multi-buy?
A: When taking advantage of our multi-buy offers, you
will need to add the set number of titles from the
selected range to your basket before the discount will
be applied. For example, in a 3 for £20 offer, you will
need to choose 3 titles from the selection available.
Once you have added required number of eligible titles to your basket,
your total will automatically be adjusted to the offer
price.
Q: Can I change my
delivery details?
A: Yes - no problem. During the checkout process, you
will be given the opportunity to change your existing
delivery address details or add a new address.
Alternatively, you can maintain your address list by
logging into your account and choosing to update address
information.
Q: My credit/debit card details arent being accepted
A: When entering your payment details, you will need to
make sure you carefully enter the following information:
Select the card type displayed at the top of your
credit or debit card. ChoicesUK.com accepts
Visa, Mastercard, Maestro, Solo, Visa Electron, Visa
Delta and American Express.
The 16 digit card number across the face of your card
The expiry date of your card
The start date of your card (Maestro/solo cards only)
Your name exactly as printed on your card
The issue number of your card (if you have one)
The 3 digit (4 digit for customers using American
Express) security code on the reverse of your card